I cannot make withdrawal from my XHT wallet in bitHolla Dashboard

yesterday, I made a HEX wallet in HollaDash. and i put the coin there and tested.
When i made withdrawal from ETH wallet, it worked well. But from HEX wallet, it occurred error message.
How to make a withdrawal from HEX wallet?

Where did you deposit coins in your wallet? to your master address or a new address you generate?

Generally one issue with the cases of tokens on ethereum is that they need ethereum as a gas for withdrawal. So you need to make sure that you also have ethereum in your master address for any token wallets you create to pay for transfers etc.